Customer Strategist

EveryoneSocial; United States; Remote; USD 70,000 - 370,000; Full time

Benefits offered by this job

Health Insurance Contribution

Generous PTO

Meaningful Stock Options

Performance-Driven Bonus Structure

Job summary

Join a dynamic startup that leads the way in employee advocacy! This role offers the chance to work closely with industry giants, helping them maximize their investment in innovative software. As a strategic partner, you will engage with senior leaders, driving impactful results through tailored strategies. If you're a curious, adaptable professional with a passion for relationship-building and data-driven insights, this is your opportunity to shine in a collaborative environment that values growth and success.

Qualifications

• Experience in driving retention and expansion for high-value accounts.
• Background in agency or consultancy, focusing on marketing/digital transformation.

Responsibilities

• Collaborate with clients to craft customized strategies aligned with their business objectives.
• Develop processes to enhance customer onboarding and program optimization.

Skills

Strategic Thinking

Customer Relationship Management

Data Analysis

Communication Skills

Project Management

Education

Master's Degree in Business Administration

Bachelor's Degree in a related field

Tools

CRM Software

Data Analytics Tools

Job description

Direct message the job poster from EveryoneSocial

Start here (1min overview from our CEO & Co-Founder): https://www.loom.com/share/0d2abd53cddb49f684ea58e19890c0d7

We’re EveryoneSocial, the #1 employee advocacy platform in the world. We’re used by the world’s greatest companies to activate their people to share company news and updates on social media. Word of mouth for the 21st century.

EveryoneSocial is a startup. We’re profitable, and shipping high-quality, innovative products is our #1 priority. If you’re interested in joining a small, experienced, market-leading team working on software used by hundreds of thousands of people around the world, read on!!

Who we’re looking for:

We’re looking for someone who can help our customers reach the promised land: to get the maximum return on their investment in EveryoneSocial. We do this by connecting their usage of our product (registered users, content shared, etc.) to core business outcomes: customers, prospects, hiring candidates, etc.

We think the best person for this job is someone who comes from the agency/professional services/consultancy world. You understand how businesses work, you understand what leaders care about, you can traverse teams and organizations, and you can speak the language of the customer. You’re adept at keeping your head above water, staying focused on the goal, and keeping everyone moving in the right direction.

This is a very special opportunity. Internally you’ll collaborate with our CEO & Co-Founder and our SVP CX. Externally you’ll work with companies like NVIDIA, Meta, Amazon, and HSBC. You’ll work with their teams and their senior leaders, including the Chief Marketing and Chief Communications Officers. Sometimes even a CEO. The role is part people, part product, and part data. Your goal will be to ensure every single one of your accounts gets the most from their investment in EveryoneSocial.

Who You Are

• You’re smart as hell and intensely curious about how businesses work
• Flexible and entrepreneurial; you’re not afraid of change or ambiguity
• Continuous learner who actively seeks opportunities for improvement
• You are ambitious and have big goals for yourself
• You’re NOT a mercenary; you know that good things come to those who commit
• Stellar communication and relationship skills (high EQ)
• Strong work ethic: proactive, reliable, and committed to delivering results
• Highly responsive, crisp, and prompt in communication and follow-up
• Goal-oriented with a clear understanding of how to measure roi
• Maintain a strategic perspective, avoid unnecessary distractions

Your Responsibilities

• Serve as a strategic partner, collaborating closely with enterprise clients to craft customized strategies aligned with their business objectives.
• Develop and implement scalable processes and frameworks to enhance customer onboarding, adoption, and program optimization.
• Build and nurture relationships with senior executives and key stakeholders, guiding them strategically to maximize value and ROI.
• Leverage data-driven insights to proactively identify opportunities, address risks, and drive continuous improvement in client programs.
• Lead strategic client interactions, including Executive Business Reviews, strategy workshops, and quarterly business planning sessions.
• Collaborate cross-functionally with internal teams to ensure seamless execution and alignment with client strategies.
• Identify opportunities for account growth, renewals, and the development of client advocates.
• Continuously refine and evolve internal playbooks, methodologies, and best practices for strategic customer engagement

What Success Looks Like

• Customer stakeholders see you as a trusted partner
• Accounts renew, expand, and champion EveryoneSocial internally
• You can clearly articulate how our product drives business results
• Customers get promoted because of the success they drive with us

Prior Experience

• You've owned a collection of high-value/high-profile customer accounts with demonstrated success in driving retention, expansion, and ROI
• You’ve spent time at an agency/consultancy, ideally focused on marketing/digital transformation
• Super bonus points if you’ve been involved in at an early stage company/startup (EveryoneSocial is a profitable startup)
• You have a master’s degree in Business Administration, Information Systems, Analysts or related field
• You’ve created strategic plans, presentations, and other materials for your customers, including data analysis and insights
• You have a track record of fostering relationships with people in many different roles, including senior leaders in marketing and communications

Compensation

• Work from home, anywhere in the US (lower 48)
• Competitive base salary commensurate with experience
• Performance-driven bonus structure, targeted at 20% of base
• Meaningful stock options, offering significant upside in company growth
• Health insurance contribution
• Generous PTO

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at EveryoneSocial by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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