Customer Success Manager

Blazel; Palo Alto (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unmatched compensation

Equity upside

Beautiful work environment

Job summary

A dynamic media company in the San Francisco Bay Area is seeking a Customer Success Manager to manage the client relationship from start to finish. This entry-level role involves liaising between clients and content teams, ensuring seamless engagement and delivery. Ideal candidates will have experience in account management and a strong background in media or communications. Join a fast-growing team with unmatched compensation and equity opportunities.

Qualifications

• Experience managing accounts in IT services, MarComm, MarTech, or agencies.
• Background in media, content, communications, or marketing.
• Ability to engage with high-level executives effectively.

Responsibilities

• Serve as primary contact for clients, ensuring smooth engagements.
• Manage timelines and deliverables for multiple accounts.
• Translate client goals into actionable briefs for internal teams.

Skills

Account management

Communication

Storytelling

Organizational skills

Proactive mindset

Job description

Overview

Customer Success Manager AI-Powered Founder & Executive Communications

Location: San Francisco Bay Area (Hybrid or Remote)

We work with startup founders, CEOs, and executive teams to turn their ideas into influence. Using AI and editorial expertise, we transform raw insights—interviews, pitch decks, internal docs—into high-impact content: LinkedIn posts, blogs, newsletters, podcasts, press, and most importantly, Social Engagement!

After an influx of new customers, we are now looking for a Customer Success Manager to own the client relationship end-to-end. You’ll be the bridge between our content creation team and the visionary leaders we serve, ensuring every engagement runs smoothly, every deliverable lands with impact, and every founder achieves the Social engagement they want.

Responsibilities

• Serve as the primary point of contact for startup founders, CEOs, and executives across industries
• Liaise between clients and our internal content team to ensure clarity, alignment, and excellence
• Manage timelines, expectations, and deliverables across multiple accounts
• Translate client goals into actionable briefs for writers, editors, and strategists
• Identify upsell opportunities and deepen client relationships through proactive communication
• Help shape our client onboarding, feedback, and success frameworks
• Collaborate with leadership on improving service delivery and client experience

You Might Be a Fit If

• You’ve managed accounts at a services company, bonus points for IT services, MarComm, MarTech, or agency experience
• You have a background in media, content, communications or marketing and can speak the language of storytelling
• You’re a self-starter who thrives in fast-paced, founder-led environments
• You’re comfortable working with high-level executives and know how to earn trust quickly
• You’re organized, proactive, and able to juggle multiple priorities while prioritizing urgency
• You write clearly, think strategically, and love turning chaos into clarity

Why Join Us

• Work directly with startup leaders shaping the future of AI, SaaS, fintech, healthtech, and more
• Be part of a fast-growing company redefining executive communications
• Collaborate with a high-performing, creative team that values autonomy and excellence
• Unmatched compensation, equity upside, and a beautiful work environment

Ready to help founders tell their stories and build an industry-defining company along the way?

We’d love to hear from you.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Media and Telecommunications