Senior Customer Success Manager

Samsung; New York (NY); On-site; USD 145,000 - 190,000; Full time

Job summary

Samsung Ads in New York seeks a Manager, Customer Success Manager to lead a team serving advertisers, resolve escalations, and align with Sales to drive renewal and growth. You will balance hands-on and leadership duties, mentor CSMs, and optimize cross-functional collaboration in a fast-growing ad-tech environment.

This role requires 8+ years in advertising sales support, strong client-facing skills, and a deep understanding of digital programmatic ad space. Bachelor's degree is required.

Qualifications

• 8+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
• Experience leading teams and a deep understanding of client services to draw from.
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor's degree required

Responsibilities

• Manage a team of CSMs responsible for the day to day service deliverables of advertisers.
• Manage campaign escalations and ensure appropriate resolution.
• A balance of strong campaign management experience, an ability to build and lead highly efficient teams and the ability to build strong relationships will be key to the candidate's success.
• Ability to collaborate cross-functionally; ability to exercise judgment and flexibility.
• Responsible for managing and maintaining training resources and onboarding program in collaboration with CSM Leaders.
• Participate in hiring process for roles across Samsung Ads org as needed.
• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with internal teams for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads' annual sales growth.

Skills

Team leadership

Client services

Attention to detail

Digital advertising knowledge

Communication with clients

Education

Bachelor's degree

Job description

Samsung Ads in New York seeks a Manager, Customer Success Manager to lead a team serving advertisers, resolve escalations, and align with Sales to drive renewal and growth. You will balance hands-on and leadership duties, mentor CSMs, and optimize cross-functional collaboration in a fast-growing ad-tech environment.

This role requires 8+ years in advertising sales support, strong client-facing skills, and a deep understanding of digital programmatic ad space. Bachelor's degree is required.