Customer Success Manager, Weather

Samsung Ads; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Ads in New York is seeking a Customer Success Manager to support the Mobile (MX) Ad Sales team, driving end-to-end campaign support, insights, and renewal decisions. You will partner with Sellers on key accounts and verticals to deliver exceptional service and measurable results.

You will lead kick-offs, coordinate with product and operations, stay current on Samsung Ads offerings, and identify upsell opportunities.

Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment.
• Attention to detail, ability to multitask and strong organizational skills required.
• Experience working directly with clients and can demonstrate ability to present during meetings.
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape.
• Bachelor’s degree required

Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills

Account management

Client relationship management

Project management

Communication skills

Attention to detail

Education

Bachelor's degree in a related field

Job description

Samsung Electronics is a global leader in Technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading Technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

The Opportunity

We’re growing our mobile ads team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Mobile (MX) Ad Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. The Customer Success Manager will be based in NY, and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape • Bachelor’s degree required

Preferred Qualifications: Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.