Senior Customer Success Manager

Fitch Group; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Fitch Solutions in New York is seeking a Senior Customer Success Manager to help clients realize measurable value from Fitch Solutions’ products and services.

You will manage a portfolio of strategic global clients, coordinating with account management, sales, solution architects, product managers and analysts to ensure adoption and success.

This senior role offers exposure to a fast-paced financial information services group with global impact.

Qualifications

• Experience in customer success or account management.
• Ability to drive value from products and services for clients.
• Experience with financial data or analytics is a plus.

Responsibilities

• Help clients realize measurable value from Fitch Solutions’ products and services.
• Manage a portfolio of our most strategic, global clients.
• Collaborate with Account Management, Sales, Solutions Architects, Product Managers and Analysts.

Skills

Relationship management

Strategic account management

Cross-functional collaboration

Job description

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Senior Customer Success Manager

Requisition ID: 50477

Business Unit: Fitch Solutions

Category: Business Development & Sales

Location: New York, NY, US

Date Posted: Aug 12, 2026

Fitch Solutions is currently seeking a Senior Customer Success Manager based out of our New York office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets and risk, individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a senior role on the Fitch Solutions Commercial Team, where your ability to build trusted client relationships meets the opportunity to support some of our most important global clients. Joining us means working in a dynamic, fast-paced environment backed by a leading financial services group. Our portfolio of brands and products reflects a strong commitment to collaboration, innovation, and helping clients make better-informed decisions.

About the Role

The Senior Customer Success Manager (Senior CSM) is responsible for helping clients realize measurable value from Fitch Solutions’ products and services. This role will cover a portfolio of our most strategic clients, many of which are global in nature and have complex organizational structures, workflows, and stakeholder groups across regions and business lines.

Working closely with Account Management, Sales, Solution Architects, Product Managers, Analysts, and other internal stakeholders, the Senior CSM will lead