Senior Global Customer Success Manager

Fitch; New York, Northern (NY, KY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Mentorship programs

Tuition reimbursement

Job summary

Fitch Solutions based in New York is seeking a Senior Customer Success Manager to manage a portfolio of our most strategic global clients. You will lead onboarding, adoption, relationship development, executive engagement, retention, and growth efforts across regions and business lines.

Working closely with Account Management, Sales, Solution Architects, Product Managers, Analysts, and other internal stakeholders, you will mentor colleagues, share best practices, and own initiatives that improve

Qualifications

• 3+ years of client-facing experience in financial services or related field.
• Experience managing complex client relationships across multiple levels.
• Strong communication and relationship-building skills.
• Proactive, organized and commercially minded approach.
• Ability to identify risk, drive adoption, and influence retention.

Responsibilities

• Lead onboarding, adoption, and executive engagement for a portfolio of strategic global clients.
• Manage renewal and growth efforts, acting as a trusted advisor to connect Fitch Solutions' products to client needs.
• Mentor colleagues and lead team discussions to share best practices and improve processes.
• Coordinate with Sales, Account Management, Product, and Analysts to deliver a coordinated client experience.

Job description

Fitch Solutions based in New York is seeking a Senior Customer Success Manager to manage a portfolio of our most strategic global clients. You will lead onboarding, adoption, relationship development, executive engagement, retention, and growth efforts across regions and business lines.

Working closely with Account Management, Sales, Solution Architects, Product Managers, Analysts, and other internal stakeholders, you will mentor colleagues, share best practices, and own initiatives that improve