Senior Customer Success & Logistics Coordinator

Charter Automotive; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan with employer matching

Company-paid life insurance

Job summary

Charter Automotive is seeking a Senior Customer Service Representative in Milwaukee, Wisconsin. This role focuses on providing exceptional service to customers and collaborating with various departments to meet customer requirements effectively.

The ideal candidate will have a strong background in customer service, exceptional communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include health and dental plans, 401(k), and paid time off.

Qualifications

• 3+ years of customer service experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience with continuous improvement methodologies.

Responsibilities

• Ensure accurate information management in ERP system.
• Support customer order process and provide training to staff.
• Communicate effectively with customers regarding order status.

Skills

Verbal communication

Written communication

Problem-solving

Analytical skills

Interpersonal skills

Microsoft Office proficiency

Leadership

Organizational skills

Education

Associate’s Degree or Technical School Diploma

Bachelor’s Degree in Sales/Marketing or related

Tools

ERP systems (Oracle preferred)

Microsoft Office (advanced features preferred)

Job description

Charter Automotive is seeking a Senior Customer Service Representative in Milwaukee, Wisconsin. This role focuses on providing exceptional service to customers and collaborating with various departments to meet customer requirements effectively.

The ideal candidate will have a strong background in customer service, exceptional communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include health and dental plans, 401(k), and paid time off.