Senior Customer Success Strategy & Analytics Lead

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Jobgether is seeking a strategic partner to our Customer Success leadership, owning the operational playbook across the customer lifecycle. You will shape performance culture, drive health signals, retention initiatives, and scalable workflows that support growth.

You will build reporting frameworks, dashboards, and executive-ready analyses covering customer health, churn risk, and team performance, collaborating with product, sales, and support to align priorities.

Responsibilities

• Serve as a strategic business partner to senior Customer Success leadership, driving operational excellence and performance across the customer lifecycle.
• Develop reporting frameworks, dashboards, and executive reports covering customer health, retention, and team performance.
• Collaborate with cross-functional teams to improve processes, align priorities, and support growth of a customer-focused organization.

Job description

Jobgether is seeking a strategic partner to our Customer Success leadership, owning the operational playbook across the customer lifecycle. You will shape performance culture, drive health signals, retention initiatives, and scalable workflows that support growth.

You will build reporting frameworks, dashboards, and executive-ready analyses covering customer health, churn risk, and team performance, collaborating with product, sales, and support to align priorities.