Senior Customer Success Executive, Cell & Gene Therapy

McKesson; Massachusetts; On-site; USD 149,400 - 249,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Job summary

McKesson is hiring a Customer Success Executive who will be the primary contact for cell, gene, and advanced therapy clients. You are responsible for ensuring continuity of care, driving product adoption, and maintaining high customer satisfaction.

This position requires a Bachelor's degree, along with extensive experience in product or account management in specialty pharmaceuticals, ideally within cell and gene therapy. Join McKesson to positively impact healthcare!

Qualifications

• Degree or equivalent with 10+ years of relevant experience.
• Experience in managing client accounts in pharmaceutical settings.
• Knowledge of specialty distribution and pharmacy processes.

Responsibilities

• Act as primary client contact ensuring customer satisfaction.
• Develop relationships with stakeholders and decision-makers.
• Lead cross-functional teams to drive customer initiatives.
• Monitor performance against service agreements and profitability.

Skills

Product or account management

Specialty pharmaceuticals

Cell and gene therapy

Communication skills

Project management

Education

Bachelor’s Degree in relevant discipline

10+ years of relevant experience

Tools

Microsoft Office Suite

Job description

McKesson is hiring a Customer Success Executive who will be the primary contact for cell, gene, and advanced therapy clients. You are responsible for ensuring continuity of care, driving product adoption, and maintaining high customer satisfaction.

This position requires a Bachelor's degree, along with extensive experience in product or account management in specialty pharmaceuticals, ideally within cell and gene therapy. Join McKesson to positively impact healthcare!