Senior Customer Success Engineer

Axonius Federal Systems; Washington (District of Columbia); On-site; USD 151,000 - 162,000; Full time

Job summary

Axonius Federal Systems is seeking a Senior Customer Success Engineer in Washington, DC. In this dynamic role, you will provide technical support, engage with clients to understand their needs, and develop solutions that optimize performance and reliability. This position requires strong cybersecurity knowledge and experience with cloud platforms. It's an opportunity to drive innovation in a collaborative environment.

Qualifications

• 5-7 years experience in a client-facing technical support role.
• Hands-on experience in cybersecurity roles and knowledge of DoD operations.
• Demonstrated ability to troubleshoot and design complex technical solutions.

Responsibilities

• Provide technical support to ensure smooth operation of infrastructure solutions.
• Collaborate with customers to develop re-engineering solutions.
• Lead customer onboarding activities including installation and integration.

Skills

Technical Support

Cybersecurity

Networking

Linux

Docker

Scripting Languages

Cloud Platforms

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS

Azure

Google Cloud

Docker

Kubernetes

Job description

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Axonius Federal Systems provided pay range

This range is provided by Axonius Federal Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$151,500.00/yr - $161,500.00/yr

Direct message the job poster from Axonius Federal Systems

Results Driven Talent Acquisition Professional | Expert in Full-Cycle Recruiting, TA Operations, & DE&I Initiatives | Specialized in Global…

Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.

Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.

Axonius has been recognized with the Great Place to Work Certification and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on the Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list.

For more on how AFS supports the mission of the U.S. government to improve national security, visit https://www.axonius.com/axonius-federal.

Position Overview:

As part of our rapid growth, Axonius Federal Systems is seeking a Customer Success Engineer to join our dynamic team! In this critical role, you'll be working closely with our Federal division to develop and craft complex technical solutions while engaging with strategic clients. You'll be a key player in closing deals and adding immense value across the organization. This is an incredible opportunity for you to make a significant impact and be part of a team that's driving innovation and success!

Key Responsibilities:

· Provide technical support and expertise to ensure smooth operation and optimization of infrastructure solutions.

· Collaborate with customers to understand their needs and propose re-engineering solutions for better performance, scalability, and reliability.

· Conduct assessments of existing infrastructure to identify opportunities for improvement and optimization.

· Design and implement tailored re-engineering solutions using industry best practices and cutting-edge technologies.

· Work with cross-functional teams to develop and deliver customized solutions addressing customer challenges.

· Lead customer onboarding activities, including installation, configuration, and integration of infrastructure solutions.

· Other duties as assigned

Minimum Qualifications:

· 5-7 year's experience delivering technical support or consulting services in a client-facing role.

· Hands-on experience in cybersecurity roles, particularly within distributed environments and familiarity with Department of Defense (DoD) operations.

· Strong understanding of networking concepts and protocols; hands-on experience with technologies such as Linux, Docker, MongoDB, APIs, and scripting languages (e.g., Python, Bash).

· Experience with cloud platforms (AWS, Azure, or Google Cloud) and knowledge of DevOps tools like Docker, Kubernetes, Jenkins.

· Demonstrated ability to design, implement, and troubleshoot complex technical solutions with minimal supervision.

Preferred Qualifications:

· Active US security clearance preferred

· Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified

· Professional Cloud Architect a plus

We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 http://dhs.gov/e-verify

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Computer and Network Security

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