Principal Customer Success Engineer

Cerebras Systems Inc.; Mississippi; Remote; USD 130,000 - 180,000; Full time

Job summary

A leading technology company is looking for a Principal Customer Success Engineer to ensure the success of strategic customers. This senior role involves guiding customer onboarding, performance optimization, and collaboration with various internal teams to deliver exceptional customer value in AI technology.

Benefits

Flexible working environment

Job stability with startup vitality

Opportunities for continuous learning

Qualifications

• 10+ years of professional experience in technical roles.
• 5–7+ years in customer-facing positions like Customer Success Engineering.
• Strong foundation in LLM inference workloads.

Responsibilities

• Drive technical success of Cerebras customers from onboarding to production scaling.
• Serve as a trusted advisor for customer engineering teams.
• Mentor the broader Customer Success and Support team.

Skills

Customer advocacy

AI/ML systems

Collaboration

Technical problem solving

Education

Bachelor's or Master's degree in Computer Science or Electrical Engineering

Job description

Europe; Remote Office; Sunnyvale CA or Toronto Canada

Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. Our novel wafer-scale architecture provides the AI compute power of dozens of GPUs on a single chip, with the programming simplicity of a single device. This approach allows Cerebras to deliver industry-leading training and inference speeds and empowers machine learning users to effortlessly run large-scale ML applications, without the hassle of managing hundreds of GPUs or TPUs.

Cerebras' current customers include global corporations across multiple industries, national labs, and top-tier healthcare systems. In January, we announced a multi-year, multi-million-dollar partnership with Mayo Clinic, underscoring our commitment to transforming AI applications across various fields. In August, we launched Cerebras Inference, the fastest Generative AI inference solution in the world, over 10 times faster than GPU-based hyperscale cloud inference services.

About The Role

As a Principal Customer Success Engineer at Cerebras, you will play a critical hands-on role in ensuring the success of our strategic customers. As part of our growing Customer Success and Support team, you will be responsible for enabling our customers to unlock the full value of our systems and services.

You will lead deep technical engagements across a portfolio of high-value accounts, guiding onboarding, integration, performance optimization, and production scaling. You’ll be the go-to technical partner for customer engineering teams, while collaborating closely with internal stakeholders in Product, Engineering, Sales, and Support.

This is a senior individual contributor role for an experienced customer-facing technologist who thrives at the intersection of Generative AI models and applications, AI infrastructure, and customer enablement.

Key Responsibilities

• Drive technical success of Cerebras customers;
  • Serve as the technical lead throughout the customer journey—from onboarding to production scaling—ensuring smooth deployment and long-term value realization.
  • Partner with customers to uncover new opportunities where Cerebras products can drive value, from scaling existing AI workloads to enabling novel applications.
  • Architect integrations and deployment plans aligned with customer goals.
• Serve as a trusted advisor and technical escalation point for our customers;
  • Provide architectural guidance and best practices for GenAI workflows and applications , model deployment, and performance optimization.
  • Collaborate directly with customer engineering teams to optimize performance, debug complex issues, and remove blockers.
  • Work closely with Support and Engineering teams to manage escalations and drive fast, effective resolution of critical issues.
• Partner cross-functionally to champion the customer experience;
  • Share field insights with Product and Engineering to inform roadmap decisions.
  • Work with Sales and Solution Architects to align on customer success plans and identify growth opportunities.
  • Collaborate with Marketing to highlight successful deployments and customer impact.
• Mentor and elevate the broader Customer Success and Support team;
  • Provide technical leadership, documentation, and reusable assets to scale success across the organization.
  • Contribute to internal playbooks and onboarding for Customer Success Engineers and Support Engineers.

Skills And Qualifications

• Bachelor’s or Master’s degree in a technical field such as Computer Science, Electrical Engineering, or related discipline.
• 10+ years of professional experience, with 5–7+ years in customer-facing technical roles (e.g., Customer Success Engineering, Solutions Engineering, Technical Account Management).
• Strong foundation in LLM inference workloads, AI/ML systems, distributed computing, and infrastructure.
• Experience deploying and optimizing LLM inference workloads, with a solid understanding of latency, throughput, and token-level. performance metrics, as well as inference toolchains, APIs, and optimization techniques relevant to large-scale model serving is a strong plus.
• Exceptional communication and collaboration skills; ability to interface with developers, architects, and executive stakeholders.
• Comfortable leading complex technical discussions and resolving high-severity issues in real time.
• Passion for customer advocacy and delivering measurable impact through high-touch engagement.

Why Join Cerebras

People who are serious about software make their own hardware. At Cerebras we have built a breakthrough architecture that is unlocking new opportunities for the AI industry. With dozens of model releases and rapid growth, we’ve reached an inflection point in our business. Members of our team tell us there are five main reasons they joined Cerebras:

• Build a breakthrough AI platform beyond the constraints of the GPU.
• Publish and open source their cutting-edge AI research.
• Work on one of the fastest AI supercomputers in the world.
• Enjoy job stability with startup vitality.
• Our simple, non-corporate work culture that respects individual beliefs.

Apply today and become part of the forefront of groundbreaking advancements in AI!

Cerebras Systems is committed to creating an equal and diverse environment and is proud to be an equal opportunity employer.We celebrate different backgrounds, perspectives, and skills. We believe inclusive teams build better products and companies. We try every day to build a work environment that empowers people to do their best work through continuous learning, growth and support of those around them.

This website or its third-party tools process personal data. For more details, click here to review our CCPA disclosure notice.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School * Select...

Degree * Select...

Select...

Start date year *

End date year *

LinkedIn Profile

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cerebras Systems’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.