Senior Customer Success Engineer (Remote - Texas)

Freddie Mac; United States; Remote; USD 160,000 - 180,000; Full time

Job summary

A leading tech company is looking for a Senior Customer Success Engineer in Texas to deliver exceptional support to enterprise clients by implementing advanced application security solutions and facilitating the adoption of their software platform. Ideal candidates will have extensive experience in AppSec, DevOps, and Kubernetes to provide strategic guidance and support to ensure client success.

Benefits

Competitive base salary

Performance-based commission

Equity package

Remote-first work model

Comprehensive health insurance

Flexible time off

Access to learning resources

Qualifications

• 5+ years in roles like Customer Success Engineer or Technical Architect.
• Strong background in application security and DevOps.
• In-depth experience with Kubernetes and cloud technologies.

Responsibilities

• Act as the main technical contact for strategic customers.
• Provide onboarding and configuration support.
• Create and maintain technical documentation.

Skills

Application Security

DevOps

Kubernetes

Troubleshooting

CI/CD Practices

Education

Bachelor's degree in Computer Science or a related field

Tools

OpenShift

Rancher

PCF

AWS

GCP

Azure

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Engineer in Texas.

We are seeking a highly skilled and customer-focused Senior Customer Success Engineer to join a growing technical team. This role involves supporting enterprise clients by implementing and integrating advanced application security solutions, providing expert troubleshooting, and ensuring the smooth adoption and optimization of a cutting-edge software delivery platform. You'll serve as a trusted advisor to key accounts, helping them achieve business goals through deep product knowledge and strategic guidance. The ideal candidate is a technical expert with strong experience in AppSec, DevOps, and Kubernetes, combined with a passion for delivering exceptional client outcomes.

Accountabilities:

• Serve as the main technical contact for a portfolio of strategic customers
• Guide clients through onboarding, configuration, and ongoing optimization of platform usage
• Handle Tier 1-3 support requests, driving fast and effective resolution
• Collaborate with Customer Success Managers to provide an integrated support experience
• Create and maintain technical documentation, best practices, and solution guides
• Act as the subject matter expert on platform modules and integrations
• Provide insights and feedback to product and engineering teams to improve the customer journey
• Support on-premise deployments and cloud-native environments, especially on Kubernetes

Requirements

• 5+ years of experience in roles such as Customer Success Engineer, Technical Architect, or DevOps Consultant
• Strong background in application security, DevOps, and cloud technologies (AWS, GCP, Azure)
• Hands-on experience with Kubernetes and containerized environments
• Familiarity with platforms like OpenShift, Rancher, or PCF
• In-depth understanding of CI/CD practices, automation, and infrastructure-as-code
• Excellent troubleshooting skills and ability to communicate technical issues clearly
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Bachelor's degree in Computer Science or a related field is preferred

Benefits

• Competitive base salary between $160,000 - $180,000 USD annually
• Performance-based commission/variable compensation
• Equity package
• Remote-first work model (based out of Texas or nearby major cities)
• Comprehensive health, dental, and vision insurance
• Flexible time off and generous leave policy
• Access to cutting-edge technology and continuous learning resources
• Opportunity to work with a fast-growing, innovation-driven team

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

• If you are among the top 5 candidates, you will be notified within 7 days.
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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