Senior Customer Success Engineer

ZipRecruiter; Washington (District of Columbia); Remote; USD 151,000 - 162,000; Full time

Job summary

A leading company in the federal solutions sector is looking for a Customer Success Engineer to provide technical support and collaborate with clients to design complex infrastructure solutions. This role involves working closely with the Federal division while addressing cybersecurity needs and ensuring optimal performance and compliance. With opportunities for remote work, this position is ideal for individuals looking to make a significant impact within a growing team.

Qualifications

• 5-7 years of experience in technical support or consulting roles.
• Hands-on experience in cybersecurity within distributed environments.
• Strong understanding of networking, Linux, Docker, MongoDB, APIs, and scripting.
• Experience with cloud platforms and DevOps tools.

Responsibilities

• Provide technical support to ensure optimal operation of infrastructure solutions.
• Collaborate with customers to propose re-engineering solutions for improvement.
• Design and implement tailored solutions using industry best practices.

Skills

Technical support

Cybersecurity

Networking

Linux

Docker

MongoDB

APIs

Scripting (Python, Bash)

Cloud platforms (AWS, Azure, Google Cloud)

DevOps tools (Docker, Kubernetes, Jenkins)

Education

Active US security clearance

Job description

Job Description

Salary: $151,500 - $161,500 USD

Axonius Federal Systems LLC (AFS) provides federal agencies with solutions to control complexity by mitigating threats, navigating risk, automating response actions, and ensuring compliance with federal cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.

Headquartered in the DC-metro area with employees nationwide, Axonius Federal serves clients across the civilian sector and all branches of the DoD.

Recognized as a Great Place to Work and listed among Duns' Best Start-Up Companies with over 100 employees, Axonius has also been on the Deloitte Technology Fast 500 list for two consecutive years and included in Inc. magazine's 2022 Best Workplaces list.

Learn more about how AFS supports the U.S. government's mission to enhance security at https://www.axonius.com/axonius-federal.

Position Overview:

As part of our growth, Axonius Federal Systems is seeking a Customer Success Engineer to join our team. In this role, you'll work closely with our Federal division to develop complex technical solutions and engage with strategic clients. You'll play a key role in closing deals and adding value across the organization. This is an excellent opportunity to make a significant impact and be part of an innovative team.

Key Responsibilities:

• Provide technical support to ensure optimal operation of infrastructure solutions.
• Collaborate with customers to understand their needs and propose re-engineering solutions for improved performance, scalability, and reliability.
• Assess existing infrastructure to identify opportunities for improvement.
• Design and implement tailored re-engineering solutions using industry best practices.
• Work with cross-functional teams to develop and deliver customized solutions.
• Lead customer onboarding, including installation, configuration, and integration.
• Perform other duties as assigned.

Minimum Qualifications:

• 5-7 years of experience in technical support or consulting roles in a client-facing capacity.
• Hands-on experience in cybersecurity within distributed environments, familiar with DoD operations.
• Strong understanding of networking, Linux, Docker, MongoDB, APIs, and scripting (Python, Bash).
• Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps tools (Docker, Kubernetes, Jenkins).
• Ability to design, implement, and troubleshoot complex technical solutions independently.

Qualifications:

• Active US security clearance.
• Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified.
• Professional Cloud Architect certification is a plus.

We value diversity and encourage applicants of all backgrounds, experiences, and perspectives, regardless of ancestry, citizenship, marital status, or Veteran status.

By applying, you agree that your data will be processed according to our Privacy Notice. Axonius Federal participates in E-Verify and will provide your Form I-9 information to confirm employment eligibility. For more info, visit http://dhs.gov/e-verify.

Remote work available.