Senior Customer Success Director, AMECS

Vizrt

Washington (District of Columbia)

On-site

USD 180,000 - 240,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Vizrt is seeking a senior Customer Success leader for the AMECS region to translate complex broadcast environments into measurable customer value. You will oversee a portfolio of strategic customers, shaping account strategy, strengthening executive relationships, and driving adoption, renewal readiness, and revenue growth.

You will partner with Sales, Product, and Services to scale the CS organization, coach regional CSMs, and lead cross-functional initiatives.

Qualifications

10+ years leading Customer Success, account leadership, or equivalent roles.
Experience in broadcast/media tech with executive stakeholder management.
Ability to translate customer outcomes into Vizrt value and revenue impact.
Proven track record in renewal planning, cross-sell and services adoption.

Responsibilities

Own success strategy for a portfolio of strategic AMECS customers with measurable outcomes.
Lead regional CSMs, set goals and operating rhythms for engagement, risk, adoption and renewal readiness.
Collaborate with Sales on renewal strategy and growth opportunities while maintaining CS ownership of outcomes.
Guide customers through adoption, modernization, and transformation with Vizrt software and services.
Develop scalable CS practices and contribute to global CS strategy.