Senior Customer Success & Account Manager, Heavy Equipment

Heico Companies LLC; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k plan with company match

Paid holidays and vacation

Dental plan

Job summary

Kershaw Equipment, located in Montgomery, AL, is a leader in rail maintenance and vegetation management production and a worldwide supplier of maintenance‑of‑way equipment. Built on our strong commitment to our customers, our company supplies machines to Class I railroads, transit lines and short lines, and many contractors around the globe.

The Senior Customer Service Rep will manage accounts, process orders, resolve invoicing issues, and collaborate with cross‑functional teams to drive revenue

Qualifications

• 5–7 years of customer service, inside sales, or related experience.
• Strong analytical, organizational, and problem‑solving skills.
• High School Diploma or GED required.
• Associate or bachelor’s degree in Business, Sales, Marketing, Operations, or a related field preferred.

Responsibilities

• Manage customer accounts and orders using D365.
• Maintain accurate records and track sales activities.
• Resolve invoicing, pricing, and warranty issues.
• Collaborate with Operations, Engineering, Purchasing, Accounting, and Logistics to support customer requirements.
• Ensure ISO 9001 compliance and adherence to work instructions.

Skills

Microsoft Office Suite

Microsoft Dynamics 365 (D365)

Education

High School Diploma or GED

Associate or Bachelor’s degree in Business/Sales/Operations

Tools

Microsoft Dynamics 365 (D365)

Job description

Kershaw Equipment, located in Montgomery, AL, is a leader in rail maintenance and vegetation management production and a worldwide supplier of maintenance‑of‑way equipment. Built on our strong commitment to our customers, our company supplies machines to Class I railroads, transit lines and short lines, and many contractors around the globe.

The Senior Customer Service Rep will manage accounts, process orders, resolve invoicing issues, and collaborate with cross‑functional teams to drive revenue