Senior Customer Service Specialist — Solid Waste & Billing

Bernalillo County; Albuquerque (NM); On-site; USD 39,000 - 55,000; Full time

Job summary

Bernalillo County is seeking a Senior Customer Service Representative in the Solid Waste section at 415 Silver Ave SW. The role handles customer calls, documents requests, and generates work orders, with an emphasis on accuracy and timely follow-up.

Qualification includes a high school diploma or GED and at least two years in clerical/office administration. Pay range is $18.60–$26.50 hourly; close date is Sept 1, 2026, with County benefits and growth opportunities.

Qualifications

• High School Diploma or GED.
• Two (2) years of work experience in clerical or office administration setting or related field.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Responds to telephone calls for information in a calm, efficient manner.
• Generates work orders and follows up to close-out, including dispatching animal care calls and public works requests.
• Maintains records, processes payments, and deposits daily receipts for accuracy.

Education

High School Diploma or GED

Job description

Bernalillo County is seeking a Senior Customer Service Representative in the Solid Waste section at 415 Silver Ave SW. The role handles customer calls, documents requests, and generates work orders, with an emphasis on accuracy and timely follow-up.

Qualification includes a high school diploma or GED and at least two years in clerical/office administration. Pay range is $18.60–$26.50 hourly; close date is Sept 1, 2026, with County benefits and growth opportunities.