Senior Customer Service Representative- Solid Waste Section

bernco; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

generous leave accruals

career development opportunities

remote & flex-work options as appropri

longevity pay

education assistance program

health benefits

lucrative retirement

Job summary

Bernalillo County invites applications for a Senior Customer Service Representative in the Solid Waste section. Based at 415 Silver Ave SW, the role handles inquiries, processes payments, and generates work orders with follow-up to resolution.

Requires a High School Diploma or GED and at least two years in clerical/office settings. County offers work-life balance, benefits, and professional development opportunities as part of a flexible, supportive environment.

Qualifications

• High School Diploma or GED.
• Two (2) years of work experience in clerical or office administration setting or related field.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Receives and responds to telephone calls for information in a calm and efficient manner.
• Generates work orders and follows up to close-out various work orders, including dispatch animal care calls and public service requests.
• Accurately applies payments, adjustments or corrections to accounts, and processes daily deposits.
• Resolves customer inquiries and complaints regarding service, billing, program eligibility, and account collection issues.
• Collects outstanding debt on Solid Waste accounts following county policies and ordinances.
• Maintains solid waste database with confidential account information and prepares related documents.

Job description

Senior Customer Service Representative- Solid Waste Section Department

Location: 415 SILVER AVE SW

Pay Range: $18.60 - $26.50

Close Date: September 1, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses.

In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging, the County offers many benefits.

Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to:

• generous leave accruals


• career development opportunities


• remote & flex-work options as appropriate


• longevity pay


• education assistance program


• health benefits


• lucrative retirement


• and so much more

The Customer Service Representative Senior receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generates work orders and requires follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.

Clerk's Office

Customer Service Representative Senior leads, trains, and orients lower-level staff as assigned. This position also performs highly complex detailed clerical/technical duties which include but are not limited to accepted records processing methods and computer-assisted equipment, trouble-shooting software and hardware issues, ensure effective and efficient interactions with public and staff, detailed research, effective decision-making, accurate and timely execution of cash handling transactions, documents and forms in accordance with New Mexico State statutes.

Treasurer

Customer Service Representative Senior researches various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.

Solid Waste

• Provides para-professional, technical and administrative support in assigned areas of solid waste program activities including account maintenance, customer service, low income and delinquent account collections.


• Receives and processes payments; issues receipts; prepares and processes daily deposit to ensure accurate posting and record keeping of accounts and payments.


• Conducts comprehensive research and records examination of legal, financial, real estate, and related information to make independent decisions.


• Resolves and responds to customer inquiries and complaints regarding service, billing, program eligibility, and account collection issues with the authority to make independent decisions.


• Collects outstanding debt on Solid Waste accounts following the Bernalillo County Solid Waste Ordinance, all approved County policies and procedures, while exercising independent judgement to determine the most effective means of collection for each account.


• Accurately applies payments, adjustments or corrections to accounts.


• Responsible for creating, compiling, and securing official documents and confidential account information within the solid waste database.


• Composes and prepares a variety of documents, including forms, notices, reports, and correspondence.


• May make site visits to confirm usage, vacancy, or other service issues.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Minimum Qualifications

• High School Diploma or GED.


• Two (2) years of work experience in clerical or office administration setting or related field.


• *Any equivalent combination of related education and/or experience may be considered for the above requirements.

Screening and Compliance

• Successful completion of a post-offer employment medical examination and background investigation.


• Adherence to all County safety guidelines.


• Complete all FEMA training(s) assigned to this position.


• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.


• Complete required supervisor training, if applicable.

Working Conditions

All essential duties are performed indoors.

Duties are performed in a