Remote-Eligible Senior CSR – Solid Waste

bernco; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

generous leave accruals

career development opportunities

remote & flex-work options as appropri

longevity pay

education assistance program

health benefits

lucrative retirement

Job summary

Bernalillo County invites applications for a Senior Customer Service Representative in the Solid Waste section. Based at 415 Silver Ave SW, the role handles inquiries, processes payments, and generates work orders with follow-up to resolution.

Requires a High School Diploma or GED and at least two years in clerical/office settings. County offers work-life balance, benefits, and professional development opportunities as part of a flexible, supportive environment.

Qualifications

• High School Diploma or GED.
• Two (2) years of work experience in clerical or office administration setting or related field.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Receives and responds to telephone calls for information in a calm and efficient manner.
• Generates work orders and follows up to close-out various work orders, including dispatch animal care calls and public service requests.
• Accurately applies payments, adjustments or corrections to accounts, and processes daily deposits.
• Resolves customer inquiries and complaints regarding service, billing, program eligibility, and account collection issues.
• Collects outstanding debt on Solid Waste accounts following county policies and ordinances.
• Maintains solid waste database with confidential account information and prepares related documents.

Job description

Bernalillo County invites applications for a Senior Customer Service Representative in the Solid Waste section. Based at 415 Silver Ave SW, the role handles inquiries, processes payments, and generates work orders with follow-up to resolution.

Requires a High School Diploma or GED and at least two years in clerical/office settings. County offers work-life balance, benefits, and professional development opportunities as part of a flexible, supportive environment.