Pro Customer Service & Solutions Specialist

The Home Depot; Warrenton (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative dedicated to providing top-tier service to professional customers. The role involves managing the customer journey, from order fulfillment to tailored product recommendations. Ideal candidates will have proven customer service skills and flexibility in working hours. You'll engage with contractors and property owners to enhance their experience by providing personalized assistance and driving sales through product knowledge and loyalty programs.

Qualifications

• Proven customer‑service experience and ability to sell in a collaborative, team‑centered environment.
• Strong communication and problem‑solving skills.
• Commitment to maintaining a safe and organized workplace.

Responsibilities

• Support all stages of the Pro customer journey, from order fulfillment to expert recommendations.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and assist at the Pro Desk.

Skills

Customer service experience

Sales skills

Communication skills

Problem-solving skills

Bilingual communication

Job description

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative dedicated to providing top-tier service to professional customers. The role involves managing the customer journey, from order fulfillment to tailored product recommendations. Ideal candidates will have proven customer service skills and flexibility in working hours. You'll engage with contractors and property owners to enhance their experience by providing personalized assistance and driving sales through product knowledge and loyalty programs.