Senior Customer Service & Sales Operations Manager

AJM Packaging Corporation; Bloomfield Hills (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, optical insurance

Life & disability insurance

Cafeteria benefits plan

Flexible Spending Account

Health Savings Account

401 K with match

Tuition assistance

Wellness program

Paid vacations

Paid holidays

Paid sick & personal time

Professional development (AJM Univ)

Job summary

AJM Packaging Corporation, a leading USA-based paper products manufacturer, seeks a Customer Service & Sales Administration Manager in Bloomfield Hills, MI. Lead both customer-facing service and internal sales support teams to uphold a customer-first culture and drive cross-functional collaboration.

The role reports to the VP of Sales & Marketing and requires strong leadership, process discipline and a proactive, ownership-driven mindset.

Qualifications

• Bachelor's degree or equivalent mix of education and experience.
• 8–10 years in fast-paced customer service or similar roles with at least 4 years in management.
• Microsoft Office proficiency (Word, Excel, Access, PowerPoint, Outlook, Teams).
• CRM experience with Microsoft Dynamics or similar systems.
• Strong leadership, organizational and administrative capabilities with multi-tasking under pressure.
• Excellent verbal and written communication skills with internal and external customers.

Responsibilities

• Hire, train, supervise and lead separate Customer Service and Sales Administration teams.
• Audit and refine processes to implement best practices and ensure repeatability.
• Set up and maintain customer accounts, pricing terms and key data.
• Coordinate with Sales, Manufacturing, Logistics and Finance to fulfill pricing requests and samples.
• Enter, track and revise orders to meet customer and terms of sale.
• Monitor OTIF, stock levels and compliance with labeling/packaging requirements; escalate issues as needed.
• Monitor OIR and collaborate across departments to remediate problems.
• Track customer order patterns and flag anomalies to sales management.

Skills

Leadership

Communication

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Dynamics

Microsoft Office

Job description

AJM Packaging Corporation, a leading USA-based paper products manufacturer, seeks a Customer Service & Sales Administration Manager in Bloomfield Hills, MI. Lead both customer-facing service and internal sales support teams to uphold a customer-first culture and drive cross-functional collaboration.

The role reports to the VP of Sales & Marketing and requires strong leadership, process discipline and a proactive, ownership-driven mindset.