Senior Customer Service & Sales Operations Lead

Launching Point; Walled Lake (MI); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Launching Point is seeking a Sales and Customer Service Manager to act as the main liaison among customers, the Sales team, Operations, Accounting, and brokers. You will oversee customer service and order management from entry to issue resolution, ensuring pricing and account data accuracy in SAP and driving process improvements.

You will lead the Order Processing team, support Sales with pricing and reporting, and resolve order, billing, and service issues while maintaining strong

Formación

• 10+ years of progressive customer service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Leadership and oversight of customer service and sales operations systems (SAP, Salesforce, TrueCommerce, Excel, EDI, Google Workspace).

Responsabilidades

• Manage inquiries, issues, and escalations in a timely, professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and brokers.
• Oversee the Order Processing team to ensure accurate, timely orders.
• Support Sales with service, order management, pricing, reporting, and accounts.
• Develop and improve customer service and sales order processes for accuracy and efficiency.
• Coordinate with Accounts Receivable on pricing adjustments, bill backs, and payment issues.
• Maintain accurate customer data and pricing in SAP; ensure data integrity.
• Manage Salesforce records, access, and reporting; keep data up to date.
• Maintain complete customer files and required account documentation.
• Handle inquiries from prospects and route opportunities to Business Manager.
• Prepare and distribute monthly reports to Business Managers and brokers.
• Directly supervise the Order Processing Team.
• Identify opportunities to improve customer service and cross-functional coordination.

Conocimientos

Customer service

Sales operations

Account management

SAP

Salesforce

EDI

Google Workspace

Herramientas

SAP

Salesforce

TrueCommerce

Excel

EDI

Google Workspace

Descripción del empleo

Launching Point is seeking a Sales and Customer Service Manager to act as the main liaison among customers, the Sales team, Operations, Accounting, and brokers. You will oversee customer service and order management from entry to issue resolution, ensuring pricing and account data accuracy in SAP and driving process improvements.

You will lead the Order Processing team, support Sales with pricing and reporting, and resolve order, billing, and service issues while maintaining strong