Senior Customer Service & Sales Enablement Manager

Lyft; Arlington (VA); On-site; USD 123,000 - 190,000; Full time

Benefits offered by this job

Stock options

Learning budget

Weekly coaching

Job summary

Lyft in Arlington, VA seeks a full-time Customer Service Manager who can engage CFOs and local small-business owners alike. This role commands 7 years of judgment and a knack for driving revenue through leadership, collateral development, and cross-functional campaigns.

Salary ranges from $123,000 to $190,000 per year, with stock options and learning budgets. Arlington-based on-site role offering ongoing coaching and growth opportunities within Lyft's sales and marketing teams.

Qualifications

• 7 years of industry experience in sales/marketing or customer-facing leadership.
• Ability to surface risk and make sound judgments quickly.
• Composure and resilience in a fast-paced environment.
• Demonstrated teamwork and credit-sharing in cross-functional groups.
• Strong questioning mindset to understand and influence decisions.

Responsibilities

• Own the handoff document between QA Monitoring and CRM to prevent gaps.
• Mentor junior reps on outreach cadence and handling objections.
• Create collateral, decks, and proposals to move prospects forward.
• Develop a referral program Lyft customers want to share.
• Collaborate with product teams to position offerings in Arlington region.
• Develop and execute multi-channel campaigns to drive qualified leads.

Skills

7 years experience

Risk assessment

Calm under pressure

Collaboration

Persuasive inquiry

Job description

Lyft in Arlington, VA seeks a full-time Customer Service Manager who can engage CFOs and local small-business owners alike. This role commands 7 years of judgment and a knack for driving revenue through leadership, collateral development, and cross-functional campaigns.

Salary ranges from $123,000 to $190,000 per year, with stock options and learning budgets. Arlington-based on-site role offering ongoing coaching and growth opportunities within Lyft's sales and marketing teams.