Robotics Customer Service Representative (Hybrid)

Stryker; Florida; Ibrido; USD 29.000 - 37.000; Tempo pieno

Descrizione del lavoro

Stryker Weston, FL is seeking a Robotics Customer Service Representative to manage incoming calls, part requests, and order entry, ensuring timely shipments and returns.

You will support capital sales logistics domestically and internationally, enter orders into Expandable System, coordinate with Planning and Distribution, and handle QA returns. Hybrid or onsite role with 8am–5pm ET schedule, located at 3365 Enterprise Ave, Weston, FL.

Competenze

• High school diploma or equivalent.
• 2+ years of relevant experience.
• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem-solving, and independent decision-making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow-through.

Mansioni

• Handle all incoming customer and field service calls and robotic part requests, and complete order entry.
• Facilitate shipments and required returns.
• Provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites.
• Enter sales orders for robotic parts into the Expandable System.
• Maintain knowledge of software versions of robotic systems to ensure accuracy of ordering parts.
• Coordinate with Planning, Materials and Distribution Team for timely shipment of instruments.
• Process QA complaints, create RMAs and execute RMA procedures including returns and replacement parts.
• Manage all system field upgrades through CAPAs and ECNs, creating sales orders and work orders.
• Manage logistics of capital sales equipment and movement through Distribution centers.

Conoscenze

Customer service

Logistics coordination

Order entry

Analytical skills

Attention to detail

Formazione

High school diploma

Strumenti

Expandable System

Descrizione del lavoro

Work Flexibility: Hybrid or Onsite Work Flexibility: Hybrid On Site Location: 3365 Enterprise Ave, Weston, FL Schedule: Monday - Friday, 8am - 5pm ET

What you will do

• As the Robotics Customer Service Representative, you will handle all incoming customer and field service calls and robotic part requests, as well as complete order entry and in turn facilitate shipments and required returns.
• Additionally, you will provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites.
• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System.
• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts.
• Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.
• Process QA complaints, creating RMA’s and execute RMA procedures when needed including follow up of returns and processing replacement parts.
• Manage all system field upgrades through future CAPAs and ECNs for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.
• Manage logistics of capital sales equipment and maintain the movement of capital inventory.
• Manage movement of all inventories through our Distribution centers (Millstone and Kenco system).

What you need

Required:

• High school diploma or equivalent.
• 2+ years of relevant experience.

Preferred:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem-solving, and independent decision-making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow-through.

$21.28 - $26.78 USD Hourly Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World's Best Workplaces!

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.