Returns Specialist – 1st Shift

Stryker Corporation; Plainfield (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Stryker Corporation is seeking a Returns Specialist to manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics. You will ensure timely fulfilment, provide tracking updates, and process RMAs while supporting continuous improvement across global trade systems and transportation management tools.

The role involves handling dangerous goods in compliance with regulations, supervising picking/packing, and coordinating shipping schedules.

Qualifications

• Required High School Diploma or GED.
• Ideally 2-4 years relevant experience.
• Preferred Clerical/administer work in a manufacturing, supply change or customer service environment.
• ERP systems experience (SAP).

Responsibilities

• As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.
• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

Education

High School Diploma or GED

Tools

SAP

Job description

Work Flexibility

Onsite Schedule: Mon – Fri, 7:00am – 3:30pm, OT available

What You Will Do

• As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.
• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need

• Required High School Diploma or GED
• Ideally 2-4 years relevant experience
• Preferred Clerical/administer work in a manufacturing, supply change or customer service environment
• ERP systems experience (SAP)
• $32.10 Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.