Customer Service Representative

Ritchie Bros.; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401k match

PTO 15 days

Job summary

IAA Holdings, LLC (an RB Global company) is seeking a Customer Service Representative to deliver exceptional service at our Chattanooga operations. You will answer inquiries, process payments, and support sale-day activities.

The role requires prior in-person customer experience, comfort with computers, and a friendly, upbeat attitude. You will collaborate with multiple departments to ensure accurate documentation and smooth transactions during live auctions.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers and able to learn new software.

Responsibilities

• Organize keys and documents by internal coding system and by Lot number when needed; upload documents to the web for each sale.
• Communicate with multiple departments and customers for documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support safety initiatives and participate in duties as assigned.

Skills

Customer service

Data entry

In-person interaction

Teamwork

Computers

Job description

About Us

IAA Holdings, LLC (IAA) is a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed