Senior Customer Service Representative

CVS Health; Saint Paul (MN); Remote; Full time

Job summary

CVS Health is seeking a Senior Customer Service Representative to provide exceptional service in a work-from-home environment. Responsibilities include handling customer inquiries, maintaining performance metrics, and creating a differentiated service experience. Successful candidates will have prior customer service experience and proficiency with Microsoft applications.

Benefits

401(k) plan with company contributions

Employee stock purchase plan

Wellness programs

Flexible work schedules

Confidential counseling

Tuition assistance

Qualifications

• 1+ years of customer service experience required.
• Experience in a metric-based environment.
• Experience working in a call center environment preferred.

Responsibilities

• Handle incoming calls from members and providers regarding claims and benefits.
• Maintain performance metrics at or above expectations.
• Work collaboratively as a team.

Skills

Communication

Customer Service

Problem Solving

Proficiency with Microsoft Applications

Education

High School diploma or equivalent

Job description

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Join to apply for the Senior Customer Service Representative role at CVS Health

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Providing Solutions to Constituent Needs

Required Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Ability to Effectively Communicate

Preferred Qualifications

• Experience working in a call center environment
• Medical terminology/insurance experience
• Results oriented and self-motivated
• Experience working remotely

Education

High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

This job does not have an application deadline, as CVS Health accepts applications on an ongoing

basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at CVS Health by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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