Spanish Bilingual Remote Customer Service Representative

GetInsured; Dallas (TX); Remote; Full time

Job summary

GetInsured is hiring a Spanish Bilingual Remote Customer Service Representative to provide exceptional customer service in a supportive, remote environment. The role involves assisting customers with health insurance enrollment and requires strong problem-solving skills and adaptability to changing tasks. Candidates must be self-motivated and have a secure workspace to perform their duties effectively.

Benefits

Paid training

401K match

PTO

Performance and attendance incentives

Supportive team

Qualifications

• 18 years of age or older.
• Dedicated, secure workspace required.
• Moderate to advanced computer skills.

Responsibilities

• Deliver high-level customer service on inbound/outbound calls.
• Manage accounts and provide technical support.
• Data entry and online chat inquiries.

Skills

Technical Support

Customer Service

Problem-Solving

Multitasking

Communication

Job description

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Spanish Bilinguals Only

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities to grow and seek reliable, dedicated, and self-driven individuals to join us. We are committed to a positive, motivating work environment, even remotely. Our vision is to make health insurance enrollment simple, which is more important than ever. As a Remote Customer Service Representative, you'll deliver an excellent customer experience and assist customers in finding and enrolling in health insurance.

GetInsured has the largest state-based marketplace footprint, with a consumer-friendly interface and decision support tools empowering millions to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers. Our services include eligibility determination, plan selection, enrollment technology, and innovative marketing and call center tools.

Full-time/Seasonal

$17.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training
• Full attendance for 3-week paid training
• Minimum internet speed of 35 mb/s with Ethernet
• Cable/Fiber broadband internet with wired Ethernet connection (not compatible with mobile internet, Wi-Fi, or satellite)

Qualifications & Responsibilities

• Inbound/Outbound calls
• Deliver high-level customer service
• Manage accounts and provide technical support
• Data entry and online chat inquiries
• Follow procedures and policies
• Creative problem-solving
• Adaptability to changing projects
• Multitasking and prioritization
• Self-study, training, and testing (passing exams required)

Additional Skills

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and excellent communication
• Work from home capability
• Self-motivated and success-driven

What We Offer

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Remote work environment
• Supportive team
• Benefits: 401K match, ICHRA, PTO

Preferred Experience (not required)

• Customer support or technical support experience
• Experience with health insurance or ACA
• Call center experience
• CRM familiarity
• Spanish bilingual (plus)

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Technology, Internet