Senior Customer Service Representative

Cityofnewyork; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The City of New York's Sheriff's Office is seeking a Senior Customer Service Representative to support the Bureau of Criminal Investigations (BCI) in the Operation Padlock to Protect program. You will report to a BCI unit manager and perform complex administrative tasks, including records management, data entry, and preparing financial summaries.

Responsibilities include mailings, tracking correspondence, maintaining databases, and processing enforcement paperwork while ensuring compliance and

Qualifications

• A bachelor's degree with two years of clerical/administrative experience.
• Associate degree or 60 credits with three years of clerical/administrative experience including supervisory duties.
• High school diploma or equivalent with four years of clerical/administrative experience including supervisory duties.

Responsibilities

• Perform difficult and specialized administrative work.
• Coordinate records management and operations tracking; data entry, file transfer, and documentation.
• Prepare mailings, track correspondence, and maintain tracking systems.
• Compile data and update databases; prepare reports and financial summaries.
• Process paperwork and payment requests for enforcement operations.

Education

Baccalaureate degree with clerical/administrative experience

Associate degree or 60 credits with supervisory experience

High school diploma with administrative experience including supervision

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE EXAM NO. 1128, OR BE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF's Sheriff's Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff's Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Sheriff Office is seeking an organized, reliable, and motivated individual to serve as a Senior Customer Service Representative. The ideal candidate will perform administrative duties in the Bureau of Criminal Investigations (BCI) unit, handling tasks related to the Operation Padlock to Protect enforcement program.

Reporting to a BCI unit manager, the selected candidate's duties and responsibilities will include, but are not limited, to the following.

• Perform difficult and specialized administrative work.
• Coordinate and perform tasks related to records management and operations tracking, including, data entry, preparation and transfer of case files, evidence documents, and documentation following inspections.
• Prepare and execute mailings for respondents. Track correspondence to ensure compliance.
• Maintain and monitor tracking system for correspondence.
• Compile data and update databases.
• Prepare p report, correspondence and other communications.
• Perform related administrative tasks related to Operation Padlock to Protect.
• Monitor program budgets.
• Prepare and maintain various reports, and financial summaries.
• Process paperwork, orders, and payment requests in a timely manner for enforcement operations.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.