Senior Customer Service Representative

LeoForce; Fresno (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Full low-cost health benefits

Generous retirement match

Growth opportunities

Job summary

LeoForce in Fresno, CA is seeking a Senior Customer Service Representative to join our tenured team. You will manage client inquiries, set up payroll deductions, and ensure accurate payroll data entry.

The ideal candidate has at least 2 years in customer service, experience with payroll systems and payroll taxes, and strong Excel/Word skills. This role offers growth in a finance-focused environment with a supportive team.

Qualifications

• Minimum 2 years of experience in customer service.
• Proven experience with payroll systems and payroll taxes.
• Excellent written and verbal communication skills.
• Detail-oriented with high accuracy in data entry and calculations.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Receive and resolve client questions and concerns in a timely and professional manner.
• Set up deduction codes in the payroll system for clients (garnishments, HSAs, voluntary deductions).
• Enter client data from calls or faxes accurately.
• Contact clients to resolve data issues and request corrections.
• Verify the accuracy of payroll data and respond to inquiries.
• Calculate payroll taxes for manual checks based on client data.
• Assist other Customer Service Representatives and process cancellation of client accounts.
• Troubleshoot with clients over the phone when issues arise.

Skills

Customer service

Payroll systems

Payroll taxes

Excel

Word

Data entry

Communication skills

Problem-solving

Teamwork

Tools

Microsoft Office

Job description

Senior Customer Service Representative

Fresno, CA, US

6928901

Experience: Mid Level Salary: $23 - $26 per hour

Job Details

We are seeking a dynamic and experienced Consulting Senior Customer Service Representative to join our tenured team. This position plays a crucial role in managing customer service interactions, resolving client inquiries, and ensuring the smooth operation of payroll processes. The ideal candidate will have a strong background in customer service, a comprehensive understanding of payroll systems, and the ability to work collaboratively with a team. This is a fantastic opportunity for a detail-oriented professional to further their career in the finance industry.

Responsibilities

1. Receive and resolve client questions and concerns regarding customer issues in a timely and professional manner.
2. Set up special deduction codes in the payroll system for clients, including but not limited to garnishments, HSAs, and voluntary deductions.
3. Enter alphabetic or numeric data received from clients via telephone or fax, following the format displayed on screen, and enter necessary codes.
4. Contact clients to resolve questions, inconsistencies, or missing data and make necessary corrections to information as requested by the client.
5. Verify the accuracy of data entered and respond to inquiries regarding payroll data entered.
6. Calculate employee payroll taxes using information received from clients to determine taxes to be withheld for a manual check issued by the client.
7. Assist other Customer Service Representatives when needed and process cancellation of client accounts.
8. Perform troubleshooting to assist clients over the phone when problems arise.

Qualifications

1. Relevant work experience required for consideration.
2. A minimum of 2 years of experience in customer service, preferably within the service industry.
3. Proven experience with payroll systems and understanding of payroll taxes.
4. Excellent communication skills, both written and verbal, with the ability to explain complex financial information clearly.
5. Strong problem-solving skills and the ability to work under pressure.
6. Detail-oriented with a high level of accuracy in data entry and calculations.
7. Ability to manage multiple tasks simultaneously and meet deadlines.
8. Proficient in Microsoft Office Suite, particularly Excel and Word.
9. Strong customer service skills with a focus on delivering high-quality service to clients.
10. Ability to work collaboratively in a team environment and assist colleagues when needed.

A bit about us

We are a well-established Fresno company providing excellent service to our clients for many decades. We are consistently expanding and welcome to talent in the Fresno area. Come join our tenured team!

Why join us?

• Tenured team
• Growth Opportunities
• Full low-cost health benefits
• Generous retirement match
• Business culture
• Great north Fresno location
• Reports to Customer Service Manager