Customer Success Payroll Specialist

PayPLUS, LLC.; Omaha (NE); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PayPLUS, LLC. is seeking a Payroll Service Specialist to deliver a true best-practice experience to payroll clients. You will provide first-level payroll, accounting, tax filing, and money-movement support, aiming to maximize client satisfaction and retention.

This role requires handling inquiries, complaints, and escalations with professionalism, in a high-stress environment, and includes ongoing end-user training and process documentation for clients.

Qualifications

• At least 3 years in a client service environment
• Payroll experience preferred; accounting experience helpful
• Experience with Evolution payroll software is a plus

Responsibilities

• Provide payroll clients with a true best-practice experience in all aspects of client services
• Deliver outstanding service to ensure customer satisfaction and loyalty by consulting, assisting and resolving requests, inquiries, complaints and escalations
• Provide first level product and service support to clients regarding payroll, accounting, tax filing, money-movement and related payroll services
• Identify and propose repeatable efficient processes and document them
• Coordinate ongoing end-user training, payroll support and proactive management of client activity to assure client satisfaction and retention

Skills

Client service experience

Excellent communication

Problem resolution

Attention to detail

Tools

Evolution payroll software

Job description

Challenging career opportunity as a Payroll Service Specialist for a growing payroll management company. The primary focus of this position will be to provide payroll clients with a true "best practice" experience in all aspects of client services. The Payroll Service Specialist will be responsible for providing outstanding service to ensure customer satisfaction and loyalty by consulting, assisting and resolving a wide variety of customer requests, inquiries, complaints and escalations, both verbally and in writing. This position provides first level product and service support to clients regarding payroll, accounting, tax filing, money-movement and other related payroll services. The Payroll Service Specialist is also responsible for identifying and proposing repeatable efficient processes and documenting same. Key components include on-going end-user training, payroll support and proactive management of client activity to assure client satisfaction and retention.

This position must be flexible and have the ability to be productive in a high-stress environment and meet stringent deadlines.

Education, Experience and/or Certifications:

Candidate must have at least 3 years in a client service environment with the ability to demonstrate positive results, professionalism, and strong focus on client satisfaction. Prior payroll experience strongly preferred; accounting experience helpful. Experience with Evolution payroll software considered a plus.

Conditions of Employment

All positions require an applicant who has accepted an offer to undergo a background check. These checks are based on the nature of the position and may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test.