Senior Customer Service Representative

Filetwigbay; Cedar Rapids (IA); Hybrid; USD 73,000 - 101,000; Full time

Benefits offered by this job

Hybrid schedule

Personalized development plan

Growth budgets

Job summary

General Electric, based in Cedar Rapids, IA, seeks a Senior Customer Service Representative to own the full sales cycle from outreach to contract, craft messaging for senior buyers, and close Cedar Rapids deals with a values-led approach. The role emphasizes data-driven storytelling, escalation management, and cross-selling within a hybrid, national-role.

Ideal candidates bring 7+ years in sales/marketing cycles, a Cedar Rapids network or the hustle to build one, mentoring skills, and the

Qualifications

• 7+ years of sales/marketing cycle experience.
• Cedar Rapids network, or ability to build one quickly.
• Patience to mentor without taking over.
• Ability to translate data into actionable recommendations.
• Proficiency with escalation management and cross-selling.

Responsibilities

• Own the full sales cycle from outreach to signed contract.
• Craft messaging for buyers and decision-makers.
• Pull a values-led case study to close Cedar Rapids deals.
• Sell the high-trust roadmap, not just features.
• Cover the Cedar Rapids, IA territory and know it well.
• Translate Call Center Operations dashboards into actionable stories.

Skills

Sales experience

Networking in Cedar Rapids

Mentoring teammates

Data interpretation

Escalation management

Tools

CRM software

Job description

General Electric treats Intercom as a discipline, not a buzzword, and the Senior Customer Service Representative we hire in Cedar Rapids should treat it the same way. For a deadline-driven professional with 7+ years behind them, this remote Senior Customer Service Representative job delivers $73,000 - $101,000 and meaningful growth.

Key Responsibilities

• Own the full sales cycle from initial outreach to signed contract
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Pull the values-led case study that closes a stalled Cedar Rapids deal
• Sell the high-trust roadmap, not just today's feature set
• Walk the Cedar Rapids, IA territory and know it better than the map
• Translate Call Center Operations dashboards into stories the sales floor actually uses

What You'll Bring

• Resilience measured across 7 years of sales marketing cycles
• A Cedar Rapids network, or the hustle to build one from scratch
• The patience to mentor without taking over the keyboard
• Comfort interpreting data and translating findings into clear recommendations
• Hands-on proficiency with Escalation Management, ideally paired with Cross-selling

Quietly, from Cedar Rapids, General Electric has become the autonomy-rich sales marketing partner that IA's most demanding teams refuse to replace. Growth budgets at General Electric are generous because a sharper Call Center Operations you means a stronger team.

You’ll receive $73,000 - $101,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.

As of this visit, General Electric is actively reviewing for the Senior Customer Service Representative role.

We welcome applications from driven professionals ready to make an impact.