Senior Customer Service & Quotes Specialist

Genuine Parts Company; Pasco (WA); On-site; USD 37,277 - 48,519; Full time

Job summary

Genuine Parts Company is seeking a Senior Customer Service Representative in Washington to respond to inquiries, provide quotes, and process orders. The role requires deep product knowledge and involves guiding less-experienced representatives while maintaining relationships with customers.

The position emphasizes accuracy, negotiation within defined parameters, and the ability to influence profit while ensuring customer satisfaction. Strong communication and computer skills are required.

Qualifications

• Requires strong reliability, organization, and attention to detail.
• Excellent written and verbal communication; active listening.
• Ability to multi-task, manage time effectively, and use computer systems.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or counter sales.
• Negotiate pricing within defined parameters to maximize profit.
• Build relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Communication skills

Multi-tasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Senior Customer Service Representative in Washington to respond to inquiries, provide quotes, and process orders. The role requires deep product knowledge and involves guiding less-experienced representatives while maintaining relationships with customers.

The position emphasizes accuracy, negotiation within defined parameters, and the ability to influence profit while ensuring customer satisfaction. Strong communication and computer skills are required.