Senior Customer Service & Order Specialist

Genuine Parts Company; Cincinnati (OH); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Job summary

Genuine Parts Company is seeking a Motion Automation Intelligence Senior Customer Service Representative. Under limited supervision, you will respond to complex inquiries, process quotes and orders, and influence pricing within policy to support gross profit.

You will build relationships with customers to understand needs, assist fellow representatives, and ensure accurate order entry and timely fulfillment. Five or more years of related experience and strong product knowledge are required.

Qualifications

• High school diploma or GED required; 5+ years of related experience preferred.
• Strong verbal and written communication; excellent negotiation skills.
• Detail oriented with strong reliability and organizational skills.

Responsibilities

• Respond to complex inquiries, provide quotes, and handle order entry.
• Place orders via telephone, fax, email, or walk-in manners.
• Influence gross profit through pricing within policy; adjust non-contract pricing as needed.
• Build relationships with customers to drive repeat business and identify needs.
• Coordinate inventory and expediting; ensure appropriate stock levels for customers.
• Source products across branch, distribution center, or supplier inventories.
• Determine cost-effective shipping methods for orders and handle returns as needed.
• Mentor and coach less experienced customer service representatives.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Motion Automation Intelligence Senior Customer Service Representative. Under limited supervision, you will respond to complex inquiries, process quotes and orders, and influence pricing within policy to support gross profit.

You will build relationships with customers to understand needs, assist fellow representatives, and ensure accurate order entry and timely fulfillment. Five or more years of related experience and strong product knowledge are required.