Customer Service Representative

Genuine Parts Company; Hilo (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition Reimbursement

Paid Time Off

Job summary

Join a leading company as a Customer Service Representative where you will manage customer orders, respond to inquiries, and build relationships. This role requires strong communication and organizational skills, along with a commitment to customer satisfaction. Enjoy comprehensive benefits including healthcare and tuition reimbursement.

Qualifications

• 0-3 years of related experience or equivalent.
• Moderate computer skills, including email and internet research.

Responsibilities

• Respond to customer inquiries and handle order entry.
• Negotiate sale and purchase prices to influence gross profit.
• Maintain inventory levels and handle shipping logistics.

Skills

Communication

Organization

Attention to Detail

Multitasking

Education

High school diploma or GED

Tools

Business Systems

Job description

Join us as a Customer Service Representative at Genuine Parts Company

We are seeking a dedicated Customer Service Representative to join our team. The role involves accurately fulfilling customer orders and managing incoming calls, under close supervision.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and handle order entry via various communication channels.
• Place customer orders through phone, fax, email, electronic methods, or in person.
• Negotiate sale and purchase prices within set parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build and maintain customer relationships to encourage repeat business and suggest process improvements.
• Maintain appropriate inventory levels by ordering products and managing stock from various sources.
• Handle shipping logistics, including choosing cost-effective methods and expediting backorders.
• Assist with customer returns and other duties as assigned.

Requirements

• High school diploma or GED; 0-3 years of related experience or equivalent.
• Reliable, organized, attentive to detail, with strong communication skills.
• Ability to multitask and manage time effectively.
• Moderate computer skills, including email, business systems, and internet research.
• Product knowledge is preferred.

Additional Information

We offer comprehensive benefits including healthcare, 401(k), tuition reimbursement, and paid time off. Join our Talent Community or set up email alerts for future opportunities. GPC values diversity and is committed to equal employment opportunity.