Senior Customer Service & Solutions Advisor

Genuine Parts Company; Roanoke (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation, sick, and holiday pay

Job summary

Genuine Parts Company is seeking a Senior Customer Service Representative based in Roanoke, Virginia. This role involves responding to customer inquiries, managing orders, and building customer relationships. The ideal candidate should have excellent communication skills and five years of related experience.

The position offers a comprehensive benefits package including healthcare, retirement savings, and paid time off. Join a team that values reliability, negotiation skills, and strong product knowledge.

Qualifications

• Five years of related experience or equivalent combination.
• Excellent computer skills.

Responsibilities

• Respond to customer inquiries and place customer orders.
• Build customer relationships to drive repeat business.
• Expedite backorders and prepare orders for shipment.
• Provide coaching and guidance to less experienced representatives.

Skills

Excellent communication skills

Multi-tasking

Time management skills

Excellent negotiation skills

Strong product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Senior Customer Service Representative based in Roanoke, Virginia. This role involves responding to customer inquiries, managing orders, and building customer relationships. The ideal candidate should have excellent communication skills and five years of related experience.

The position offers a comprehensive benefits package including healthcare, retirement savings, and paid time off. Join a team that values reliability, negotiation skills, and strong product knowledge.