Senior Customer Service & Order Management Lead

Mallard Creek Polymers, LLC

Charlotte (NC)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Mallard Creek Polymers, LLC is seeking a Customer Service Lead to join our team in Charlotte. This role combines hands-on customer service with frontline supervision to ensure accurate order management and clear internal communication.

The ideal candidate will bring 5+ years in customer service/order management, 2+ years in a leadership role, and strong EDI/ERP experience. Expect to drive cross-functional collaboration and continuous process improvement in a manufacturing setting.

Qualifications

Associate degree or equivalent; 5+ years of customer service/order management experience.
Minimum 2 years in leadership, supervisory, or team lead roles.
Strong experience with EDI transactions and troubleshooting.
Experience with ERP systems (JDE, SAP, Oracle, MS Dynamics, or similar).
Proven ability to manage orders from entry through shipment; strong communication.

Responsibilities

Lead and actively participate as a Customer Service Representative and supervisor.
Oversee daily order processing, accounts management, and issue resolution.
Coordinate across functions to improve processes and service levels.
Monitor KPIs such as order accuracy, on-time delivery, and responsiveness.