Customer Success & Operations Lead — Order Lifecycle

Codis; Chesterfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Vacation and sick/personal time

Medical, dental, vision insurance

401(k) with company match

Paid holidays

Climate-controlled environment

Growth opportunities

Job summary

Codis in Chesterfield, Missouri is seeking a detail-oriented Customer Support Manager to lead order lifecycle support across Sales, Supply Chain, Production, Quality and Finance.

You will build strong customer relationships, analyze data, forecast demand, and drive process improvements while delivering exceptional service in a fast-paced, on-site environment. This full-time role offers collaboration across departments, growth opportunities, and a competitive benefits package.

Qualifications

• Bachelor's degree or higher in business, supply chain, finance, or related field.
• Experience in customer support, account management, logistics, or related function.
• Strong Excel skills and experience with ERP/MRP systems.
• Analytical mindset with data interpretation abilities.
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Manage the complete customer order lifecycle from purchase order through fulfillment.
• Process customer purchase orders accurately and efficiently.
• Communicate order updates and resolve customer inquiries promptly.
• Coordinate with internal departments to meet customer expectations and delivery commitments.
• Support sales forecasting by identifying ordering trends and demand.
• Assist Business Development with pricing requests, product inquiries, and promotions.
• Monitor order trends and identify supply or service concerns before impact.
• Prepare reports analyzing customer, order, and forecast data.
• Recommend process improvements to enhance satisfaction and efficiency.
• Maintain customer information and account activity in CRM/ERP systems.
• Partner with cross-functional teams to support retention and account success.

Skills

Microsoft Excel

Data analysis

Customer relationships

Cross-functional collaboration

Time management

Communication

Education

Bachelor's degree in Business, Supply Chain Management, Finance, or related field

Tools

ERP/MRP systems

Job description

Codis in Chesterfield, Missouri is seeking a detail-oriented Customer Support Manager to lead order lifecycle support across Sales, Supply Chain, Production, Quality and Finance.

You will build strong customer relationships, analyze data, forecast demand, and drive process improvements while delivering exceptional service in a fast-paced, on-site environment. This full-time role offers collaboration across departments, growth opportunities, and a competitive benefits package.