Senior Customer Service Liaison - Hybrid Manufacturing

Smurfit Westrock; New Lenox (IL); Hybrid; USD 35,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement savings plan

Flexible spending accounts / healthsav

Life and disability insurance

Paid vacation

Paid holidays

Job summary

Smurfit Westrock is seeking a Senior Assistant Customer Service to act as a liaison between customers, sales and operations. You will handle quotes, pricing, new item specs, and manage orders to meet delivery requirements and customer satisfaction.

The role requires 1–3 years in manufacturing customer service and a high school diploma. A hybrid remote schedule is available, with emphasis on accurate data handling, reporting, and cross-functional collaboration.

Qualifications

• High School diploma or GED is required.
• Customer service or related work experience in manufacturing or other industries is required.
• Preferred: 1–3 years of manufacturing industry experience.

Responsibilities

• Facilitates quotes and provides pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders and inquiries, scheduling demand on machines, and ensuring on-time delivery.
• Proactively track order activity and inventory levels and alert staff/customers of issues.
• Produce reports and share data with customers.
• Support Quality Manager in resolving customer quality issues.

Skills

Attention to Detail

Customer-Oriented

Communication

Collaboration

Problem-Solving

Growth and Results Oriented

Organizational Skills

Time Management

Education

High School diploma or GED

Tools

AS/400

Kiwiplan ESP/PCS/ULT/TSS

HRMS

Sage

JD Edwards

Salesforce

EDI

Job description

Smurfit Westrock is seeking a Senior Assistant Customer Service to act as a liaison between customers, sales and operations. You will handle quotes, pricing, new item specs, and manage orders to meet delivery requirements and customer satisfaction.

The role requires 1–3 years in manufacturing customer service and a high school diploma. A hybrid remote schedule is available, with emphasis on accurate data handling, reporting, and cross-functional collaboration.