Senior Customer Service & Logistics Liaison

Smurfit Westrock; Pleasant Prairie (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401 K Matching

Medical, Dental, Vision all starting

Stock Purchase Program

Tuition Reimbursement

Wellness program

Job summary

Smurfit Westrock is seeking a Senior Assistant Customer Service in Wisconsin to serve as the primary liaison between customers, sales, and operations. You will manage orders, track inventory, and coordinate with internal teams to ensure timely delivery and high customer satisfaction.

The role emphasizes relationship-building, data reporting, and proactive issue resolution within a manufacturing environment.

Qualifications

• High School diploma or GED (preferred Associate/bachelor’s degree).
• 2+ years of customer service or related manufacturing experience.
• Basic knowledge of operational procedures and tools.
• Customer‑oriented mindset focused on the customer’s best interests.
• Strong communication, collaboration, and problem-solving skills to achieve goals.
• Willingness to learn new concepts and processes.
• Organizational and time management skills.
• Ability to navigate multiple systems.

Responsibilities

• Represent Smurfit Westrock and deliver excellent service to customers.
• Facilitates quotes and provides pricing.
• Creates new item specifications/projects.
• Manage accounts through processing orders and scheduling demand on machines to meet delivery requirements.
• Proactively track order activity and inventory levels and alert staff/customers of issues.
• Handle outside purchases for services and materials required for manufacturing.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to troubleshoot quality issues.

Skills

Customer service mindset

Strong communication

Collaboration

Problem solving

Organizational skills

Time management

Adaptability

Systems navigation

Education

High School diploma or GED

Associate/Bachelor’s degree preferred

Tools

ERP systems

Inventory management tools

Machine scheduling software

Job description

Smurfit Westrock is seeking a Senior Assistant Customer Service in Wisconsin to serve as the primary liaison between customers, sales, and operations. You will manage orders, track inventory, and coordinate with internal teams to ensure timely delivery and high customer satisfaction.

The role emphasizes relationship-building, data reporting, and proactive issue resolution within a manufacturing environment.