Hybrid Remote Senior Customer Service Specialist

Smurfit-Westrock; New Lenox (IL); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts or health-s

Retirement savings plans

Life and disability insurance

Job summary

Smurfit Westrock is seeking a Senior Assistant Customer Service to act as the primary liaison between customers, sales, and operations. The role handles quotes, pricing, order processing, and issue resolution to ensure on-time deliveries and customer satisfaction.

You will work across multiple plants, coordinating production planning, logistics, and inventory management while upholding safety, integrity, and respect in all interactions with customers and internal teams.

Qualifications

• Basic knowledge of operational procedures and tools.
• Customer service or related work experience in a manufacturing environment.
• Preferred: 1–3 years of manufacturing industry experience.

Responsibilities

• Facilitates quotes and provides pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer delivery requirements are met.
• Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues.
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

Skills

Attention to Detail

Customer-Oriented

Communication

Collaboration

Problem-Solving

Growth and Results Oriented

Organizational Skills

Time Management

Education

High School diploma or GED

Tools

Microsoft Office Suite

ERP/CRM Systems

Job description

Smurfit Westrock is seeking a Senior Assistant Customer Service to act as the primary liaison between customers, sales, and operations. The role handles quotes, pricing, order processing, and issue resolution to ensure on-time deliveries and customer satisfaction.

You will work across multiple plants, coordinating production planning, logistics, and inventory management while upholding safety, integrity, and respect in all interactions with customers and internal teams.