Customer Experience Banker

Huntington National Bank; Bridgeport (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker in Bridgeport, Ohio, to create an inclusive environment and help customers achieve financial goals. You will be a Financial Concierge, responsible for building customer relationships through effective service and education on banking products.

The ideal candidate has experience in customer service and sales, a high school diploma or GED, and is comfortable with technology. Join Huntington and make a positive impact on customers and the community.

Qualifications

• At least 1 year experience in customer service or military service in a relevant role.
• Comfort with technology and cash handling.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Identify opportunities to grow customer relationships.
• Educate customers on banking products and services.
• Adhere to operational and regulatory policies.

Skills

Customer service

Sales acumen

Relationship management

Education

High School Diploma or GED

Job description

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. You process customer transactions accurately and efficiently and balance daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Huntington is an Equal Opportunity Employer.