Branch Relationship Manager

SkillLabs; Delhi Charter Township (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

SkillLabs in Michigan, United States, is seeking a seasoned relationship manager to partner with customers across their lifecycle, offering banking products tailored to financial needs while upholding fair practices.

The role emphasizes growing wallet share, onboarding new customers with 360-degree banking solutions, and collaborating with internal teams to deliver the right offerings. Strong communication and teamwork are essential.

Qualifications

• MBA or graduates with 4-6 years of experience in relationship management or allied roles.
• Strong oral and written communication skills.
• Willingness to work with various teams for on-ground support.
• Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Skills

Communication

Team Collaboration

Sales Strategy

Market Sensing

Education

MBA or Graduate with 4-6 years experience in relationship management

Job description

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills

• Educational Qualification: MBA or Graduates with 4-6 years of experience in the area of relationship management, Business development or allied roles.
• Communication: Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships