Senior Customer Service & Contracts Specialist

Barnes Aerospace; East Granby (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

BARNES AEROSPACE in the United States seeks an experienced Account Manager to advocate for customer needs, manage inquiries, inform customers about order status, and coordinate with Production, Quality, and Sales to ensure on-time deliveries.

The role requires 4+ years in account management, familiarity with FAR/DFARS and export controls, strong communication, and ERP proficiency (Syteline). BS in Supply Chain or Business preferred.

Qualifications

• 4+ years in Account Management or related role in manufacturing.
• Knowledge of contract terms, FAR/DFARS, and export controls (EAR/ITAR).
• Experience with purchase orders and quoting processes preferred.
• Strong collaboration, problem solving, and diplomacy.
• Proficient in MS Office and ERP systems (Syteline a plus).

Responsibilities

• Serve as primary contact for customer inquiries, advocating for customer needs.
• Provide proactive communication on order status throughout production.
• Coordinate logistics to ensure timely delivery and monitor metrics.
• Maintain demand and forecast data in the ERP system and safeguard backlog.
• Review FAR/DFARS, RFQs, and contract terms; support proposals.
• Collaborate cross-functionally with Legal, Sales, Production, and Quality.
• Assist Accounts Receivable with collections and payment terms.
• Resolve customer issues and build strong internal/external relationships.
• Coordinate with Order Entry to ensure accurate order processing.

Skills

Account management

Negotiation

Communication

Analytical thinking

ERP systems

MS Office

Education

BS Degree Supply Chain/Logistics/Business

Tools

Syteline ERP

Job description

BARNES AEROSPACE in the United States seeks an experienced Account Manager to advocate for customer needs, manage inquiries, inform customers about order status, and coordinate with Production, Quality, and Sales to ensure on-time deliveries.

The role requires 4+ years in account management, familiarity with FAR/DFARS and export controls, strong communication, and ERP proficiency (Syteline). BS in Supply Chain or Business preferred.