SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi; Hamilton (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi is hiring at the Hamilton Plaza Store in Hamilton, NJ. The role pays $18.00 per hour with full-time opportunities, and includes cross-training in Donation-Utility and Barcoder tasks.

You will process transactions, handle cash, greet customers, and promote Round-Up donations to support job training initiatives. Responsibilities include keeping the sales floor tidy, stocking merchandise, setting prices with supervision, and communicating clearly

Qualifications

• Customer service skills to meet customer needs and resolve issues quickly.
• Honesty and integrity in daily operations.
• Sound and timely decisions to support business goals.
• Reliable, trustworthy performance and attendance.
• Enthusiastic and energetic attitude.
• Accurate, careful handling of transactions and data.
• Ability to communicate effectively in English.

Responsibilities

• Process register transactions accurately and count cash in drawer.
• Encourage Round-Up donations and maintain a 40% monthly average.
• Greet customers and provide attentive, friendly service.
• Maintain clean, organized sales floor and dressing rooms.
• Assist with opening/closing procedures as needed.
• Stock merchandise and label prices under supervision.
• Operate store systems and announce information clearly.
• Support cross-training for Donation-Utility Associate and Barcoder roles.

Skills

Customer Service

Honesty/Integrity

Decision making

Reliability

Enthusiasm

Attention to detail

English communication

Job description

Job Details

Job Location: Hamilton Plaza Store - Hamilton, NJ 08690

Salary Range: $18.00 - $18.00 Hourly

Travel Percentage: None

SPECIFIC DUTIES

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
• Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
• Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Must stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintains sales floor by recovering sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
• Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview:

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.