CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi; Ocean Township (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Benefits

Employee Discounts

PTO

Credit Union

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi in Ocean Township, NJ is hiring for a store position. The role handles register transactions, processes donations, and assists customers with a friendly, efficient approach while promoting Round-Up donations.

Cross-training as Donation-Utility Associate and Barcoder supports career growth. The job requires flexibility, attention to detail, and reliable attendance in a busy retail setting.

Qualifications

• Customer Service: meet customer needs, address concerns, resolve issues.
• Honesty/Integrity: truthful and credible in the workplace.
• Sound and timely decisions: use knowledge to support goals and empower others.
• Reliability: dependable and trustworthy.
• Enthusiasm: bring energy to tasks.
• Accuracy: perform work carefully and thoroughly.
• Ability to communicate in English, both verbal and written.
• Flexible schedule on short notice, including nights and weekends.
• Meet physical demands of the position.
• Vision within normal limits.
• Handle high-stress periods effectively.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions, handle money, count drawer, and request Round-Up donations.
• Engage customers using a structured approach to service and sales.
• Cross-train as Donation-Utility Associate and Barcoder for growth.
• Learn opening and closing procedures as needed.
• Stock and maintain sales floor with newly processed merchandise.
• Keep sales floor and dressing rooms clean and organized.
• Identify prices and coordinate with on-site managers when needed.
• Operate store systems for announcements and paging.
• Maintain clean exterior and interior store appearance.

Skills

Customer Service

Honesty/Integrity

Reliability

Enthusiasm

Accuracy

Communication

Flexibility

English Proficiency

Job description

Job DetailsJob Location: Ocean Store and Salvage - Ocean Twp, NJ 07712Salary Range: $16.00 - $16.00 HourlyTravel Percentage: None

SPECIFIC DUTIES

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
• Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
• Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Must stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintains sales floor by recovering sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
• Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview:

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

JOB QUALIFICATIONS

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.