DONATION UTILITY ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi; Mantua Township (NJ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Prescription benefits

Dental benefits

Vision benefits

Life insurance

AD&D

Short-Term Disability

Long-Term Disability

PTO/Holidays

Employee discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi is hiring at the Sewell, NJ location for a full-time/part-time role. The employee will help with donations, greet donors, and support merchandising and processing operations.

The position emphasizes safety, proper labeling, and customer service excellence. Responsibilities include operating forklifts, loading merchandise, and maintaining a clean, organized production area.

Qualifications

• Customer-focused, professional etiquette when interacting with donors and customers.
• Ability to follow safety procedures and dress code.
• Willingness to cross-train for growth and productivity.

Responsibilities

• Follow Goodwill policies and safety procedures.
• Greet donors, assist with donations, and provide receipts.
• Label outgoing shipments and maintain organized production areas.
• Assist customers with loading items and obtain signature on furniture waivers.
• Operate forklift safely and conduct daily equipment safety checks.
• Maintain cleanliness and organization in work areas and donation spaces.
• Ensure consistent attendance and support other store areas as needed.

Skills

Customer service

Reliability

Safety awareness

Honesty/integrity

Accountability

Working under pressure

Enthusiastic

Accuracy

English communication

Job description

Job Details

Job Location: Sewell Store - Sewell, NJ 08080

Position Type: Full-Time/Part-Time

Salary Range: $16.50 - $16.50 Hourly

Travel Percentage: None

Specific Duties

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Accepts all donations from customers and provides a positive customer experience using the following steps: a. Must be at donors vehicle within 30 seconds of arrival b. Smile and make eye contact with every donor c. Wear Personal Protective Equipment and follow dress code at all times d. Keep the donations area clean and organized e. Greet every donor and acknowledge those waiting f. Always go above-and-beyond for our donors g. Offer every donor a receipt at the beginning of each donation h. Assist with every donation i. Treat every donation with respect j. Thank every donor for supporting our free job training and education initiatives.
• Will receive cross-training as Barcoder and Processor Trainee to promote individual employee growth and maintain company productivity.
• Responsible for correctly labeling outgoing gaylords.
• Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.
• Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.
• Assists with sale tickets and sold signs for furniture, electrical, and other large items.
• Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
• Operates pallet jack, sit-down and/or standing forklift safely.
• Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
• Reports all non-employee and employee injuries in a timely by notifying store manager.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

• Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Reliability The trait of being dependable and trustworthy.
• Safety Awareness Ability to identify and correct conditions that affect employee safety.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Accountability Ability to accept responsibility and account for his/her actions.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.
• Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Ability to be flexible and assist other areas of the store when needed.
• Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.
• Ability to function in a hectic work environment with occasional periods of high stress.