CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi; Audubon (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi is seeking a Donation Associate/Customer Service role at the Audubon, NJ store. The position involves processing transactions, handling cash, and encouraging Round-Up donations, while delivering friendly customer service and maintaining a clean, organized sales floor.

Cross-training to become Donation-Utility Associate and Barcoder supports personal growth and store productivity, with opportunities to participate in opening/closing routines and

Qualifications

• Customer service mindset; meet customer needs and resolve issues.
• Honesty and integrity in the workplace.
• Reliability and dependability.
• Ability to make sound and timely decisions.
• Enthusiasm and energy in task performance.
• Accurate and thorough work.
• Proficient English communication.
• Flexible schedule, including nights/weekends.
• Ability to meet physical demands.
• Ability to work in a hectic environment.

Responsibilities

• Process register transactions and manage cash, including round-up donations (40% target).
• Engage customers using greet-focus-approach at the register and during shopping.
• Cross-train as Donation-Utility Associate and Barcoder for growth.
• Perform opening and closing procedures as needed.
• Stock and maintain sales floor with newly processed merchandise.
• Maintain clean and organized store and dressing rooms.
• Identify prices using markings or with supervisor assistance.
• Operate store systems and make regular announcements.
• Maintain interior and exterior cleanliness of the store.

Skills

Customer Service

Honesty

Reliability

Decision Making

Enthusiasm

Accuracy

English Proficiency

Flexibility

Physical Fitness

Stress Tolerance

Job description

Job Details

Job Location: Audubon Store - Audubon, NJ 08106

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

SPECIFIC DUTIES

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
• Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
• Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Must stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintains sales floor by recovering sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
• Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

Benefit eligibility is tied to whether you are a full-time employee or part‑time employee.

• Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

QualificationsJOB QUALIFICATIONS

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.