Senior Customer Service & Account Lead

Leviton; New Holland (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton is seeking a Customer Service Representative III to manage orders, quotations, and inquiries with a focus on world‑class service. You will collaborate with sales and distribution teams to resolve issues, configure products, and ensure timely deliveries across our territory.

The role requires an associate degree (bachelor preferred) and at least 3 years in customer service, including experience with technical products. Travel is below 10% and benefits are extensive.

Qualifications

• Associates degree required; Bachelor's preferred.
• 3+ years customer service experience, preferably in manufacturing.
• 1+ year of experience with technical products.

Responsibilities

• Coordinate project tasks with territory team to serve customers and provide feedback.
• Lead territory team and direct a Customer Project Specialist I or II to meet account needs.
• Support other teams and assist strategic account logistics to maximize customer satisfaction.
• Act as contact for distribution and sales teams within the territory; communicate with the Regional Sales Manager for growth.
• Assist with strategic account logistics and follow directions from strategic account team members.
• Perform project management tasks including tracking and stocking program setup and maintenance.
• Develop solutions to generate sales revenue and present additional solutions to customers.
• Determine product configurations for applications with input from multiple configuration teams.
• Apply technical knowledge to identify problems and resolve them with internal resources.
• Understand Network Solution products and their fit within projects.
• Coordinate shipping dates to meet customer needs and communicate delivery expectations.

Skills

Technical concepts understanding

Excellent customer service

Sense of urgency

Effective communication

Attention to detail & pricing/billing

Multi-tasking in fast-paced env

Teamwork

Education

Associates Degree in related field

Bachelor's degree in related field preferred

Tools

Excel

Word

Job description

Leviton is seeking a Customer Service Representative III to manage orders, quotations, and inquiries with a focus on world‑class service. You will collaborate with sales and distribution teams to resolve issues, configure products, and ensure timely deliveries across our territory.

The role requires an associate degree (bachelor preferred) and at least 3 years in customer service, including experience with technical products. Travel is below 10% and benefits are extensive.