Senior Customer Relations Strategist

Collectors Universe, Inc.; California (MO); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid vacation

Ten company paid holidays

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. is seeking a Senior Customer Relations Lead to join the PSA Customer Relations team onsite in Santa Ana, CA.

The role requires strong customer relations experience, excellent communication, and a proven ability to de-escalate and resolve issues, while collaborating across departments to deliver timely solutions. You will report to the Assistant Manager, Customer Relations and work full-time on-site five days per week.

Qualifications

• Strong customer relations experience in a service environment.
• Excellent verbal and written communication skills.
• Ability to de-escalate challenging customer situations and resolve issues.
• Detail-oriented with strong problem-solving abilities.
• Organized, reliable, and able to manage multiple tasks.

Responsibilities

• Engage with customers and provide accurate information per department protocols.
• Collaborate with Operations to resolve customer inquiries.
• Process and investigate claims and shipping/handling issues.
• Update order spreadsheets and maintain accurate records.
• Escalate unresolved issues to leads or supervisors.
• Maintain high levels of customer satisfaction and quality service.

Skills

Customer relations

Communication

Problem solving

Empathy

De-escalation

Interpersonal skills

Education

High school diploma

College degree preferred

Tools

Salesforce

Google Workspace

Job description

Collectors Universe, Inc. is seeking a Senior Customer Relations Lead to join the PSA Customer Relations team onsite in Santa Ana, CA.

The role requires strong customer relations experience, excellent communication, and a proven ability to de-escalate and resolve issues, while collaborating across departments to deliver timely solutions. You will report to the Assistant Manager, Customer Relations and work full-time on-site five days per week.