Senior Customer Quality Engineer – Power Equipment

Eaton Corporation; Omaha (NE); On-site; USD 86,000 - 126,000; Full time

Job summary

Eaton Corporation in Omaha, Nebraska is seeking a Senior Customer Quality Engineer to lead customer quality and warranty activities at the manufacturing site.

You will manage complaints, drive containment, and coordinate with Production, Engineering, Maintenance, and Supply Chain to resolve issues efficiently. A Bachelor's degree in engineering and 3+ years of quality experience in manufacturing are required.

Qualifications

• Bachelor's degree in electrical, mechanical engineering or related field.
• Minimum 3 years of quality engineering in manufacturing.
• Experience managing customer complaints, warranty processes, and field issues.

Responsibilities

• Manage all customer complaints with timely communication, containment actions, and documentation.
• Lead root cause analysis and corrective actions using 8D, RCA, and FMEA.
• Provide regular, clear updates to customers and align with expectations.

Skills

Quality engineering

Root cause analysis

8D problem solving

Customer communication

Cross-functional collaboration

SAP

ISO 9001

Traceability

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

SAP

Job description

Eaton Corporation in Omaha, Nebraska is seeking a Senior Customer Quality Engineer to lead customer quality and warranty activities at the manufacturing site.

You will manage complaints, drive containment, and coordinate with Production, Engineering, Maintenance, and Supply Chain to resolve issues efficiently. A Bachelor's degree in engineering and 3+ years of quality experience in manufacturing are required.